Additional Contact Details

For Housing and Repair matters for all MTVH tenants and Barnet Council tenants in the new West Hendon Properties:


Cherelle’s role includes managing issues in relation to tenancy agreements, assisting with ASB complaints and providing guidance in sustaining your tenancy. Please contact Cherelle via our Customer Team on 020 3535 3535 or or

If you are an MTVH or Barnet Council Tenant and you need to report a repair inside your property

You can report a repair 24 hours a day, seven days a week. When you contact us, please be ready to provide as much detail as you can about the repair and its location. We aim to deal with repairs as soon as possible – or within 24 hours for emergency cases. The quickest and easiest way to report a repair is through


Communal area issues


Please contact First Port regarding any communal area issues:

T: 0208 092 2366

Regional Manager –

Development Manager –

Assistant Development Manager –

Management Office –


Waste Collection

Large or bulky waste items can also be collected for a fee from outside your property. Please visit the Council website or telephone Street Based Services on 020 8359 4600 for more information.


Heating and Hot Water


If you have an issue with your heating or hot water supply, please contact EON Customer Services Team in the first instance on 0345 302 4312, they will carry out a diagnosis over the phone to assess whether the issue relates to the communal heating supply. For all non-urgent repairs please email or visit the online portal: 

If you do not know how to use your heating and hot water system, please contact:

MTVH Tenants and Barnet Council Tenants can call the customer services team/ repairs team on 0203 535 3535 or via If tenants wish to speak to their Housing Officer or Repairs Officer, they can call the contact centre on 0203 535 3535.

If you purchased your home from Barratt London, please contact Customer Care on 0208 326 7157